Data deletion

Ask us to delete your data, and we will.

Last updated 20 September 2026. Applies to Mestro on every channel: an organisation's app, the phone, and WhatsApp.

Two ways to ask

1. Ask the assistant. Say or type "what do you know about me?" and it lists the facts it holds for you; ask it to forget any or all of them and they are removed at once, and it confirms what was removed.
2. Email us. Write to hello@callagentcloud.com with the subject "Delete my Mestro data", from the email address or the phone number you use with Mestro, and name the organisation that invited you. We use that to find your record; we do not ask for anything else.

What is deleted

• Your conversations, including transcripts of voice notes.
• Every fact you asked the assistant to remember.
• Your account link: the invitation, its device binding and, on WhatsApp, the link between your phone number and your account.

Photos are never stored, so there is nothing to delete. Usage counts kept for billing the organisation contain no message content and are retained only in aggregate.

How you know it is done

We confirm by reply to the address or number you wrote from. Deletion is carried out within 30 days of a verified request, and usually the same day. Backups that contain your data expire on their own schedule and are never restored into service without the deletion being applied again.

Deleting the WhatsApp side

Deleting your data with us does not remove the chat from your own phone or from WhatsApp's servers; you can delete the chat in WhatsApp, and Meta's own privacy policy governs what WhatsApp holds.